Contact Us
Last updated May 12, 2026
We'd Love to Hear From You
Whether you have a question about your account, a partnership proposal, a media enquiry, or need help with a responsible gambling concern — our team is here to help.
General Support
For account issues, tips disputes, billing questions, or general help:
- 📧 Email: support@betcheza.com
- ⏱ Response time: Within 24 hours on business days
Responsible Gambling
If you need to self-exclude, set betting limits, or get help with a gambling problem, we treat these requests with the highest priority:
- 📧 Email: support@betcheza.com — Subject: "Responsible Gambling"
- ⏱ Response time: Within 2 hours
Partnerships & Affiliates
Interested in partnering with Betcheza, sponsoring content, or joining our affiliate programme?
- 📧 Email: partnerships@betcheza.com
Press & Media
For media enquiries, interview requests, and press releases:
- 📧 Email: press@betcheza.com
Legal & Privacy
For data access requests, GDPR enquiries, or legal notices:
- 📧 Email: legal@betcheza.com
Bug Reports
Found a technical issue or security vulnerability?
- 📧 Email: bugs@betcheza.com
- Please include your browser, device, and steps to reproduce the issue.
Our Location
Betcheza is headquartered in Nairobi, Kenya. We operate across East and West Africa and have users in over 50 countries worldwide.